ATM didn't dispense the cash

ertacyertacy Posts: 11Member ✭✭
Hello there,

It didn't dispense cash by reason the chip problem on the ATM machine but the money was reduced from my Payoneer account.

I know that more than one people has the same problem as me some date (10-11 July 2019)

Dispute process started but it's been long time and problem not solved

I want to know what's the status of my disputed transaction. Please update me.

Here is the ticket Reference Number: 160118-005198

Comments

  • morgamorga Posts: 748Administrator ✭✭✭✭✭✭

    @ertacy Thank you for reaching out to us and we are sorry to hear you did not receive the funds via the ATM. We do see that a dispute was filed - please note this takes up to 90 days for investigation. If you wish to have an update, don't hesitate to reach out to our support team here

  • codestarofficialcodestarofficial Posts: 2Member
    Hi the same problem here.

    I've been waiting for 45 days!!
    My money has been locked for about 2 months!
    And still seems as "Pending".

    What a shame !!!

    My incident number is: 190718-007661

    Payoneer please solve this problem AS SOON AS POSSIBLE!
    I don't want to wait anymore.
    90 days are TOOOOO long!!!!
  • KazPayoneerKazPayoneer Posts: 1,262Confirm Email, Member, Administrator ✭✭✭✭✭✭✭

    We do understand how serious and important it is to get your funds back. But the dispute process cannot be sped up before 90 days. The process has us in communication with our card processor, Mastercard, and the merchant. Each of these three entities perform their own investigation into the transaction. When the respective investigations end, we get the results in 90 days. It is not a Payoneer process - but a process that involves other moving parts.

    Thanks!

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