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ATM didn't dispense the cash

ertacy
Member Posts: 9 ✭
Hello there,
It didn't dispense cash by reason the chip problem on the ATM machine but the money was reduced from my Payoneer account.
I know that more than one people has the same problem as me some date (10-11 July 2019)
Dispute process started but it's been long time and problem not solved
I want to know what's the status of my disputed transaction. Please update me.
Here is the ticket Reference Number: 160118-005198
It didn't dispense cash by reason the chip problem on the ATM machine but the money was reduced from my Payoneer account.
I know that more than one people has the same problem as me some date (10-11 July 2019)
Dispute process started but it's been long time and problem not solved
I want to know what's the status of my disputed transaction. Please update me.
Here is the ticket Reference Number: 160118-005198
0
Comments
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Hi the same problem here.
I've been waiting for 45 days!!
My money has been locked for about 2 months!
And still seems as "Pending".
What a shame !!!
My incident number is: 190718-007661
Payoneer please solve this problem AS SOON AS POSSIBLE!
I don't want to wait anymore.
90 days are TOOOOO long!!!!1 -
We do understand how serious and important it is to get your funds back. But the dispute process cannot be sped up before 90 days. The process has us in communication with our card processor, Mastercard, and the merchant. Each of these three entities perform their own investigation into the transaction. When the respective investigations end, we get the results in 90 days. It is not a Payoneer process - but a process that involves other moving parts.
Thanks!
0
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