Funds not reached Bank Account.

TabishTabish Member Posts: 29 ✭✭

I had made transaction on 30th August 2019 is USD instead of PKR. Usually I made transactions in PKR and get my funds in account on same day or with in 2 business days. But my last transaction which I made in USD instead of PKR I still didn't get my funds in account. It's 4th Business Day now and funds are not deposited in my account. I am not new to Payoneer I am using this service almost 10 Years.

I want my MT103 Invoice for my last transaction (Transaction ID 146437263)

I know there is some thing wrong or maybe intermediary bank is holding my funds but to investigate further I need MT103 invoice. I had similar issue in past in 2013 and the intermediary bank in Pakistan is holding my funds and didn't proceed the transfer to my bank.

It is my dumbest decision that I made transaction in USD instead of PKR. I think SCB intermediary bank and I know them very well in holding funds. But to talk them about my wire transfer I want MT103 invoice.

I already talk with Payoneer customer support on call regarding the issue. But I know they will take very long to resolve my issue. I don't know if @Nissim is still available that guy is only at Payoneer I trust.

Kindly provide me MT103 invoice for (Transaction ID 146437263) on my registered email.

Best Regards

Comments

  • [Deleted User][Deleted User] Posts: 1,303 ✭✭✭✭✭✭

    Hi there @Tabish Thank you for reaching out to us! We are sincerely sorry to hear of your frustration and that you have not received your withdrawal. We do see that you communicated with our support team yesterday via phone call and were advised that this was transferred to our global payment team for further investigation. Please note such investigations can take up to 3 business days not including the weekend. We appreciate your patience and cooperation in this matter and hope to get an update soon. Have a wonderful rest of the day!

  • TabishTabish Member Posts: 29 ✭✭

    Hi @morga

    Thank you for your response. I finally got my funds in account today. My local bank was the reason for delay not Payoneer.

  • KazPayoneerKazPayoneer Confirm Email, Member, Administrator Posts: 1,533 ✭✭✭✭✭✭✭

    Great!!

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