Payment Pending

nouman55
nouman55 Member Posts: 10 ✭✭
Hi,
Yesterday I withdraw 176 USD from Fiverr to my Payoneer account but the payment is still pending and I can not withdraw. I need that payment urgently kindly help me and solve this problem. It never happened before also i didn't receive any email which ask for any information Thank You
CID:32663404

Comments

  • [Deleted User]
    [Deleted User] Posts: 1,302
    edited September 2019

    Hi there @nouman55
    More information is needed to review your payment and we have yet to receive it
    Log in to your Payoneer online My Account
    Click "Settings" and choose "Verified Information" from the dropdown menu
    Open the relevant requirement to find a secure upload window
    Upload the required document
    Click "Submit"

  • nouman55
    nouman55 Member Posts: 10 ✭✭
    Hi, I just submitted all info they need but my payment is still pending please have a look on this thank you
    CID:32663404
  • KazPayoneer
    KazPayoneer Confirm Email, Member, Administrator Posts: 1,561 ✭✭✭✭✭✭✭

    Have you received the payment? Since it's urgent, I suggest you open a live chat with our team as they can get it approved during the chat. This would be quickest for you to get the payment approved.

  • nouman55
    nouman55 Member Posts: 10 ✭✭
    Not yet, i contact team in live chat and they asked that we will look into this matter and let you know via email but still no email and payment is also pending
  • nouman55
    nouman55 Member Posts: 10 ✭✭
    Hi,i have done all other things like uploading ID and updating address. But i am stuck on this option as it have no option to verify. I am not receiving payment because of this. Kindly please help me out
    CID:32663404
  • KazPayoneer
    KazPayoneer Confirm Email, Member, Administrator Posts: 1,561 ✭✭✭✭✭✭✭

    If you are able now, please try going back to chat. It is possible that no one from the approvals team was available when you last went. Regardless, the approvals team should be aware of your issue now.

  • nouman55
    nouman55 Member Posts: 10 ✭✭
    Thank you so much i got my money
  • KazPayoneer
    KazPayoneer Confirm Email, Member, Administrator Posts: 1,561 ✭✭✭✭✭✭✭

    Great!

  • hamzafarooq535
    hamzafarooq535 Member Posts: 1
    well i didnt receieve my fund i earned , i submitted my all documents to verify my account ,and its been 3 days i didnt got it ,i dont know why ,its my first time in payoneer,and its my first payment, can anyone guide me what is going on there ? - clear
  • Shaibkhan4455
    Shaibkhan4455 Member Posts: 1
    ;) I han e
  • [Deleted User]
    [Deleted User] Posts: 1,302

    @hamzafarooq535 We can see that more information was requested from you on 9/06 and that you provided it the next day which was a Saturday. Please allow 3-5 business days for our team to review the information you submitted and update you via email if anything else is needed as well as on the status of your payment

  • saadshah
    saadshah Member Posts: 3
    hello dear i contact support centre twice times but still i got not any response ,I faced a problem on 8 sep i send amount to my friend through payoneer but still showing pending can you guide how can cleared that amount or how can i cancelled
  • [Deleted User]
    [Deleted User] Posts: 1,302

    @saadshah The reason the payment is pending is because more information is needed from the receiver. For more information and further assistance, please have the receiver contact us directly

  • saadshah
    saadshah Member Posts: 3
    how can receiver contact you directly i mean which platform
  • [Deleted User]
    [Deleted User] Posts: 1,302

    Our communication channels are all here

  • Titus22
    Titus22 Member Posts: 7
    I have submitted all required for my payment from Mgid, Propellerads since last week but I haven't received my money. Pls what should I do? I need my payment urgently pls help me out
  • [Deleted User]
    [Deleted User] Posts: 1,302

    @Titus22 We can see that your payment was approved and loaded already

  • diana25
    diana25 Member Posts: 2
    Same case, my payment still pending, please help me. all info required submitted already
  • [Deleted User]
    [Deleted User] Posts: 1,302

    @diana25 We will follow up with you on your private message

  • diana25
    diana25 Member Posts: 2
    @morga thank you
  • [Deleted User]
    [Deleted User] Posts: 1,302

    No problem @diana25 !