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Passport not getting verified

Ruud
Ruud Member Posts: 1 ✭
in Ask The Community
So I have an open standing verification issue since April this year. Didn't noticed it until they send me an urgent warning last week. Now my passport doesn't get passed the verification. They need it for the UBO? and government-issued photo id.

Now I tried contacting Payoneer many times about what the issue is, but they don't seem to respond. Any tips on getting in contact with Payoneer about this?

Comments

  • KazPayoneer
    KazPayoneer Confirm Email, Member, Administrator Posts: 1,559 ✭✭✭✭✭✭✭

    Hey there,

    Sorry for the inconvenience with regards to getting the documents approved.

    If you haven't contacted us via chat or phone on our customer support channels you can also send me a private message here. I will try to get to it as soon as I can - it may take a while as I have an unusually large number of inquiries in my inbox.

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