MINHA CONTA.

MaxwellNunesMaxwellNunes Posts: 15Member ✭✭
Olá, não consigo retirar um dinheiro da cubeTv porque a minha conta parece que nao foi aprovada, não consigo adicionar conta bancaria e a conta que ultilizei faz 2 meses que esta em analise e nao consigo deletar a conta bancaria, preciso de ajuda o mais rapido possivel, para retirar dinheiro. Aguardo um retorno e obrigadooo.

Comments

  • KazPayoneerKazPayoneer Posts: 1,446Confirm Email, Member, Administrator ✭✭✭✭✭✭✭

    Hello,

    We do not offer support int his language on the message boards. If you would like a question to be answered, please use English, Spanish or Arabic.

  • MaxwellNunesMaxwellNunes Posts: 15Member ✭✭
    Hello, I need help, I have been trying to activate my account for 2 months but I can not, I can not register my account with payonner, it appears that has been under evaluation for 2 months, and I need this approval to withdraw the monthly money I am receiving. thanks in advance.
  • morgamorga Posts: 1,462Administrator ✭✭✭✭✭✭

    @MaxwellNunes We are still waiting for a held ID from you as well as a clear ID copy (please make sure the photo isn't too dark) You can send this information via this link

  • MaxwellNunesMaxwellNunes Posts: 15Member ✭✭
    I sent my identification as clearly as possible, sent it on the support, I hope for sure, because I urgently need to withdraw my money
  • MaxwellNunesMaxwellNunes Posts: 15Member ✭✭
    I can not register my bank account, it appears that is being evaluated, but a long time ago
  • morgamorga Posts: 1,462Administrator ✭✭✭✭✭✭

    @MaxwellNunes The documents you provided are insufficient. We need a clear copy of your ID as well as a held ID. Log in to your Payoneer online My Account
    Click "Settings" and choose "Verified Information" from the dropdown menu
    Open the relevant requirement to find a secure upload window
    Upload the required document
    Click "Submit"

  • MaxwellNunesMaxwellNunes Posts: 15Member ✭✭
    I have already sent a two-sided photo of my ID clearly, which document do you need? because I sent my identity several times
  • giovannaggiovannag Posts: 6Member
    Maxwell, você precisa mandar uma foto segurando seu rg do lado do seu rosto.
  • MaxwellNunesMaxwellNunes Posts: 15Member ✭✭
    What?
  • MaxwellNunesMaxwellNunes Posts: 15Member ✭✭
    I've done all the procedure, sent the documentation photos and everything that asked me there, eagerly await approval. @morga
  • morgamorga Posts: 1,462Administrator ✭✭✭✭✭✭

    @MaxwellNunes The Id you originally provided was insufficient and you also did not provide a held ID. Our team will review the information you resubmitted and update you in the next 3-5 business days if anything else is needed

  • MaxwellNunesMaxwellNunes Posts: 15Member ✭✭
    For approval, just ask for ID or passport, as I have no passport, I sent the image of the identity, both the front and back, as the Id retained, what exactly means?

    Id : 32259647
  • morgamorga Posts: 1,462Administrator ✭✭✭✭✭✭

    @MaxwellNunes Our team will review the information you submitted and update you in the next 3-5 business days

  • MaxwellNunesMaxwellNunes Posts: 15Member ✭✭
    Thanks...
  • morgamorga Posts: 1,462Administrator ✭✭✭✭✭✭

    No problem!

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