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URGENT : Stuck with an expired card and a cancelled one

Yanisbl
Yanisbl Member Posts: 5 ✭
in Ask The Community
Hello,

I'm having troubles with my Payoneer prepraid cards.

On August of 2019, my old Payoneer Prepaid card expired, and I ordered a new one. I waited 3 weeks, and didn't receive it, so I ordered a second one.

However, a week later, I finally received the first one I ordered, there apparently was a delay in the delivery. So I activated it, and it automatically canceled the one I didn't receive yet.

The problem is, my US balance is still on my old expired card and didn't automatically transfer to my active one.

I contacted the support but it's been 10 days and I received no answer whatsoever. I can't access the live chat too.

Can you guys please help me ? Sorry if this is confusing.

Regards.

Comments

  • KazPayoneer
    KazPayoneer Confirm Email, Member, Administrator Posts: 1,559 ✭✭✭✭✭✭✭

    Hi there, we went ahead and had this issue taken care of you so the balance of the old card is available in the new one.

    Thank you!

This discussion has been closed.

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