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Hi, can you help me with my account verification.

Grey
Grey Member Posts: 2 ✭
in Ask The Community
:) Hello and have a good day to all. My name is Sergei and my id is 33180870. I send the information and upload all the documents, I also send all the verification documents by the email [email protected]. I send the passport and contracts and bills and even photos. I still got no answer about verification. Is there anything I do wrong? Can you please help me?

Best regards.

Comments

  • [Deleted User]
    [Deleted User] Posts: 1,302 ✭

    Hi there @Grey Our team sent you an email on 8/25 in your native language explaining the information we need to proceed. Have you replied to the ticket number 190815-009873?

  • Grey
    Grey Member Posts: 2 ✭
    > @morga said:
    > Hi there @Grey Our team sent you an email on 8/25 in your native language explaining the information we need to proceed. Have you replied to the ticket number 190815-009873?

    Yes, I send the answer already 1 week ago with all the information required.
  • [Deleted User]
    [Deleted User] Posts: 1,302 ✭

    @Grey Thank you, our team are on it- you should be updated in the next days

  • Sadopa2835
    Sadopa2835 Member Posts: 1 ✭
    help please for My accound verification. my customer id is 33106374
    help please for My accound verification. my customer id is 33106374. I've Been Waiting 35 days
  • [Deleted User]
    [Deleted User] Posts: 1,302 ✭

    @Sadopa2835 We can see that this was transferred to our approval team yesterday for further review- We appreciate your patience and cooperation in this matter and hope to get an update soon. Have a wonderful rest of the day!

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