Account Merge

wasim
wasim Member Posts: 2
i want to merge my old account with new account but the payoneer support didn't response me well. support ask me (it was already handled from the relevant department for further investigation). i submitted the request 5th September but didn't get a any mail form payoneer. what can i do can any body hepl me regarding this issue.

Thanks

Comments

  • [Deleted User]
    [Deleted User] Posts: 1,302

    Hi there
    We can see that you already communicated though with our team yesterday and were advised that this is being handled as well as to allow 3-5 business days.

  • wasim
    wasim Member Posts: 2
    190912-005270 here is a my ticket, when ever i contact with support representative he asked to me I set it on High Priority you can get mail with in a 24 hour but still did not get a mail or any response.
  • GianmarcoPayoneer
    GianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    Hello @wasim, We do apologize for the delay. Our Accounts Department are experiencing some delays due to a high amount of inquiries coming in. Please kindly wait those estimated times frames of 3 to 5 business days. Your case is being handled by them and as soon as there is an update, they will communicate with you via email. We do apologize for this inconvenience. We appreciate your cooperation.