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Account Verification

Hey, I created my Payoneer account at the start of this month. I have submitted the required documents in the Verification Center. However, my documents have not been verified yet. I haven't received an email from Payoneer regarding this and I couldn't get into Live Chat because it would prompt with the Status canceled message.

My question is, how long does it take for the verification of documents? When will my account be verified? This is holding me back from receiving payments from my clients. A friend of mine suggested not to receive any payments until my account has been verified because you can't withdraw it and the money is stuck. So, can anyone please let me know when will I be through this? Customer ID 33478910.

Thank you.


  • KazPayoneer
    KazPayoneer Confirm Email, Member, Administrator Posts: 1,559 ✭✭✭✭✭✭✭

    HI, verification is usually completed after you've received payments in the account. When you receive your first payments you should see everything verified.

  • IrshadAhmad
    IrshadAhmad Member Posts: 2
    That's great to hear. Does it take a specific set of time after the payment has been made? Or will the verification process will be completely directly after I receive a payment?
  • Hamza77
    Hamza77 Member Posts: 5
    @KazPayoneer Can i recieve payment when i have submitted the ID card requirements and still not yet verified i have to recieve a payment...?
  • [Deleted User]
    [Deleted User] Posts: 1,302

    @IrshadAhmad Once you receive your first payments, more information may be requested of you during the verification process. Once everything is approved, your account will be verified.

  • [Deleted User]
    [Deleted User] Posts: 1,302

    @Hamza77 You still cannot receive payments because your account is pending approval. You can start receiving payments once your account is approved.

  • dabs
    dabs Member Posts: 12 ✭✭
    My account have been pending payment for a week now and I can't find the verification center on my own account also my account is disabled and I can't do anything with it please i need help costumer care is not responding to me it's feels bad my money is just stuck
  • aryal
    aryal Member Posts: 18 ✭✭
    lol sad
  • GianmarcoPayoneer
    GianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @dabs Please be advised your account is still under review. Once the review is done, you will be notified by email. We ask you to kindly wait.

  • kashi123
    kashi123 Member Posts: 0
    this is my Customer ID 35530140
    please I want to know how to check if my account is verified or not ?
    i am also upload my ID card. But I don't know if my account if verified or not
  • LauraPayoneer
    LauraPayoneer Confirm Email, Member, Administrator, Moderator Posts: 716 ✭✭✭✭✭✭✭

    @kashi123 , your account is approved and you can already start to receive payments. However, we advise you to provide a better picture from your ID to avoid any future issue. Go to the Verification Center on your account and upload the new picture.

This discussion has been closed.