My USD balance not reflect to my Payoneer Prepaid Card.

vonjsvonjs Posts: 2Member
Hi. Can anyone explain to me why my USD balance is not yet reflected my Payoneer Prepaid Card? It's been a week, Is there some wrong with Payoneer? while the last time, it works perfectly. Thanks

Comments

  • morgamorga Posts: 722Administrator ✭✭✭✭✭✭

    Hi there @vonjs It could be that more information is needed to verify your account- in cases like these, please reach out to our support team directly so they can take a closer look and further assist you

  • vonjsvonjs Posts: 2Member
    Hi Morga, My Account is verified, the last time my USD Balance reflected my Payoneer Prepaid card automatically in just a minute but today it's not reflected and it's 4 days since my client sent me the payment. Hope you can help me with this I want to know why this is happening.
  • MahmoodnazMahmoodnaz Posts: 12Member ✭✭
    Hi, I still dont have my card now but i think i have same situation
  • MahmoodnazMahmoodnaz Posts: 12Member ✭✭
    This is how it showing my balance
    imgur.com/a/vPQQpk6
  • morgamorga Posts: 722Administrator ✭✭✭✭✭✭

    @vonjs in cases like these, please reach out to our support team directly so they can take a closer look and further assist you

  • morgamorga Posts: 722Administrator ✭✭✭✭✭✭

    @Mahmoodnaz You will need to receive and activate the card first

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