Delivery via DHL Express

MahmoodnazMahmoodnaz Posts: 12Member ✭✭
Hi, who has got his payoneer master card via DHL Express?
Have got any issue with delivery?what it was?
How much it took to get your tracking number after shipping start?

Answers

  • morgamorga Posts: 733Administrator ✭✭✭✭✭✭

    Hi there @Mahmoodnaz DHL shipping is delivered within 4-7 business days with a tracking number. The fee for expedited shipping is $40. If you are interested, please contact our support team directly so they can proceed with your request

  • MahmoodnazMahmoodnaz Posts: 12Member ✭✭

    Sir @morga i already asked support team for shipping via DHL from 6th September and i got email that my card will be shipped by DHL and when i calculated it it need 13 days for delivery, and till 10th September i havent received any tracking number, i called to support team and asked why i haven't received a tracking number till now so he kept in call for 40 minutes then i got an email from ([email protected])
    That include my shipment number and other details when i checked it at dhl tracking website there was only one detail saying Package picked up from 10th Sep from Uk and estimated delivery time is 22th Sep, while estimated time in my Payoneer acc showing 16th - 19th Sep i said ok no problem, but after few hours i checked my shipment from dhl tracking, therewas another shipping details saying Shipment on Hold, and after another one hour i checked again it said Shipment is returned to sender, and till yesterday 11th Sep i called to support team again and asked for my tracking number again i got same information with different shipping number with 10 digit number from same email while a guy from support team told me it should be sent by payoneer email before.So when i checked it was same thing, package picked up then shipment on hold but till now its not returned to sender but i think it will be again. So im asking why getting a card is that difficult why payoneer not making a sense for shipping everyone from support team saying different things what will happen for our waiting time i wounder if i get my card from 16th to 22th September!! Because i can't wait another 2-3 weeks for another card while i paid $40 for fast shipping then what is the different of regular mail or via dhl!!

  • morgamorga Posts: 733Administrator ✭✭✭✭✭✭

    @Mahmoodnaz We transferred this to our logistics team for further investigation regarding your tracking number. We appreciate your patience and cooperation in this matter and hope to get an update soon. Have a wonderful rest of the day!

  • MahmoodnazMahmoodnaz Posts: 12Member ✭✭

    Thanks @morga , i will update my situation here when there will be any changes & updates.

  • morgamorga Posts: 733Administrator ✭✭✭✭✭✭

    No problem!

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