payment request delay 11 days going on

erpist

Again it happening to me, At 4 sep my client processed a payment (Payment request id 3661711) to my payoneer account,
it says 1-5 business day to complete , after 6 days gone i opened live chat for a quick response(Chat Reference Number id 190910-013860) , chat people ask for a verification and said that after giving the document then open next chat , i did with my pic and document , then opened new chat(Reference Number: 190910-014795) and refer the previous advise , this reference said they will take 3 hrs, then i bound to open a request , after 2 days got a replay from them to ask same document with zoom picture , i supplied , today 11 days going on but not added to my account , no synchronize service from chat people and response team. Still my condition is pending , no response ,

i thought i will bring my client in payoneer because it increasing day by day and if they just a meaningful delay , but now i am thinking should i bring or not.

[Deleted User]

@erpist Thank you for reaching out to us. We are very sorry to hear of your frustration with the approval time of the payments. We can see that the documents you provided were approved but your payment was cancelled because we did not receive the requested information from the payer. It was also too late to capture as it is a credit card payment and we can only hold it for a certain amount of time. Please submit the requested information on time for the next payments and advise the payer to do so as well. We are sorry for this inconvenience but please be advised that our team are regularly reviewing accounts so that we can assure that we as a company are in compliance to the different regulations and laws that we're required to follow.