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Change my bank account to link with eWallet

Hello!
I try to link my Payoneer account to my eWallet but it doesn't work. I send many emails to support team with reference Number: 190915-003839 / 190916-010615 / 190917-006151and until now I don't have a response. I need to change my bank account from First Century Bank to community federal savings bank, Please. Can anyone help me?
Thanks in advance.

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