Pending approval of the card application

nader102nader102 Member Posts: 3
hello
I applied for the Pioneer card in 2014 and so far the application is awaiting approval and we are now in 2019.
What's the problem?
please help
thank you

Comments

  • morgamorga Administrator Posts: 1,616 ✭✭✭✭✭✭

    Hi there @nader102
    We can see that you have an old card account which we no longer issue. Please contact our support team directly so they can verify your details and proceed in closing that account. Then, you will be able to reapply for a new account that has all of our new and updated features we now offer.

  • nader102nader102 Member Posts: 3
    > @morga said:
    > Hi there @nader102
    > We can see that you have an old card account which we no longer issue. Please contact our support team directly so they can verify your details and proceed in closing that account. Then, you will be able to reapply for a new account that has all of our new and updated features we now offer.

    Thank you for your help, but how can I communicate with the team and explain my problem as there is no direct email I can explain the problem in and the problems are answered with an automatic response
    Please help.
  • morgamorga Administrator Posts: 1,616 ✭✭✭✭✭✭

    You can reach out to our support team via phone, email or chat in this link

  • nader102nader102 Member Posts: 3
    > @morga said:
    > You can reach out to our support team via phone, email or chat in this link

    where is the email address ?
  • morgamorga Administrator Posts: 1,616 ✭✭✭✭✭✭

    You open a ticket via the link provided- there is no direct email address. By opening a ticket, it reaches the customer support inbox

  • shaukatsskshaukatssk Member Posts: 4
    I have created an order request of New card but over a week my request is still pending, I have also written to support of Payoneer but nothing reply yet. anyone help me
  • shaukatsskshaukatssk Member Posts: 4
    My account has balance as per required and also send verify documents as per required
  • shaukatsskshaukatssk Member Posts: 4
    I have also sent the complaint to support but nothing reply yet
    Reference Number: 190915-000420
  • morgamorga Administrator Posts: 1,616 ✭✭✭✭✭✭

    Hi there @shaukatssk We communicated with our support team and they approved your card order :smile:

  • shaukatsskshaukatssk Member Posts: 4
    Thank you sir,
  • morgamorga Administrator Posts: 1,616 ✭✭✭✭✭✭

    No problem!

  • aleeza04aleeza04 Member Posts: 9
    I applied for payoneer master card i submitted all the required information on 14 september and now it is 19 September and i haven't recieved any mail or anything
  • morgamorga Administrator Posts: 1,616 ✭✭✭✭✭✭

    @aleeza04 We replied to you on a separate thread already

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