Pending approval of the card application

nader102nader102 Posts: 3Member
hello
I applied for the Pioneer card in 2014 and so far the application is awaiting approval and we are now in 2019.
What's the problem?
please help
thank you

Comments

  • morgamorga ✭✭✭✭✭✭ Posts: 998Administrator ✭✭✭✭✭✭

    Hi there @nader102
    We can see that you have an old card account which we no longer issue. Please contact our support team directly so they can verify your details and proceed in closing that account. Then, you will be able to reapply for a new account that has all of our new and updated features we now offer.

  • nader102nader102 Posts: 3Member
    > @morga said:
    > Hi there @nader102
    > We can see that you have an old card account which we no longer issue. Please contact our support team directly so they can verify your details and proceed in closing that account. Then, you will be able to reapply for a new account that has all of our new and updated features we now offer.

    Thank you for your help, but how can I communicate with the team and explain my problem as there is no direct email I can explain the problem in and the problems are answered with an automatic response
    Please help.
  • morgamorga ✭✭✭✭✭✭ Posts: 998Administrator ✭✭✭✭✭✭

    You can reach out to our support team via phone, email or chat in this link

  • nader102nader102 Posts: 3Member
    > @morga said:
    > You can reach out to our support team via phone, email or chat in this link

    where is the email address ?
  • morgamorga ✭✭✭✭✭✭ Posts: 998Administrator ✭✭✭✭✭✭

    You open a ticket via the link provided- there is no direct email address. By opening a ticket, it reaches the customer support inbox

  • shaukatsskshaukatssk Posts: 4Member
    I have created an order request of New card but over a week my request is still pending, I have also written to support of Payoneer but nothing reply yet. anyone help me
  • shaukatsskshaukatssk Posts: 4Member
    My account has balance as per required and also send verify documents as per required
  • shaukatsskshaukatssk Posts: 4Member
    I have also sent the complaint to support but nothing reply yet
    Reference Number: 190915-000420
  • morgamorga ✭✭✭✭✭✭ Posts: 998Administrator ✭✭✭✭✭✭

    Hi there @shaukatssk We communicated with our support team and they approved your card order :smile:

  • shaukatsskshaukatssk Posts: 4Member
    Thank you sir,
  • morgamorga ✭✭✭✭✭✭ Posts: 998Administrator ✭✭✭✭✭✭

    No problem!

  • aleeza04aleeza04 Posts: 9Member
    I applied for payoneer master card i submitted all the required information on 14 september and now it is 19 September and i haven't recieved any mail or anything
  • morgamorga ✭✭✭✭✭✭ Posts: 998Administrator ✭✭✭✭✭✭

    @aleeza04 We replied to you on a separate thread already

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