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Pending approval of the card application

nader102
nader102 Member Posts: 3
hello
I applied for the Pioneer card in 2014 and so far the application is awaiting approval and we are now in 2019.
What's the problem?
please help
thank you

Comments

  • [Deleted User]
    [Deleted User] Posts: 1,302

    Hi there @nader102
    We can see that you have an old card account which we no longer issue. Please contact our support team directly so they can verify your details and proceed in closing that account. Then, you will be able to reapply for a new account that has all of our new and updated features we now offer.

  • nader102
    nader102 Member Posts: 3
    > @morga said:
    > Hi there @nader102
    > We can see that you have an old card account which we no longer issue. Please contact our support team directly so they can verify your details and proceed in closing that account. Then, you will be able to reapply for a new account that has all of our new and updated features we now offer.

    Thank you for your help, but how can I communicate with the team and explain my problem as there is no direct email I can explain the problem in and the problems are answered with an automatic response
    Please help.
  • [Deleted User]
    [Deleted User] Posts: 1,302

    You can reach out to our support team via phone, email or chat in this link

  • nader102
    nader102 Member Posts: 3
    > @morga said:
    > You can reach out to our support team via phone, email or chat in this link

    where is the email address ?
  • [Deleted User]
    [Deleted User] Posts: 1,302

    You open a ticket via the link provided- there is no direct email address. By opening a ticket, it reaches the customer support inbox

  • shaukatssk
    shaukatssk Member Posts: 5
    I have created an order request of New card but over a week my request is still pending, I have also written to support of Payoneer but nothing reply yet. anyone help me
  • shaukatssk
    shaukatssk Member Posts: 5
    My account has balance as per required and also send verify documents as per required
  • shaukatssk
    shaukatssk Member Posts: 5
    I have also sent the complaint to support but nothing reply yet
    Reference Number: 190915-000420
  • [Deleted User]
    [Deleted User] Posts: 1,302

    Hi there @shaukatssk We communicated with our support team and they approved your card order :smile:

  • shaukatssk
    shaukatssk Member Posts: 5
    Thank you sir,
  • [Deleted User]
    [Deleted User] Posts: 1,302

    No problem!

  • aleeza04
    aleeza04 Member Posts: 14 ✭✭
    I applied for payoneer master card i submitted all the required information on 14 september and now it is 19 September and i haven't recieved any mail or anything
  • [Deleted User]
    [Deleted User] Posts: 1,302

    @aleeza04 We replied to you on a separate thread already

  • uzaal
    uzaal Member Posts: 1
    I applied for the Pioneer card on Aug 28 its on Pending approval, its about a week now
    haven't received any mail for conformation and approval
  • nuchipocho
    nuchipocho Member Posts: 3
    hello please kindly resolve my problem i am awaiting approval of the required document i sent already for the shipping of my prepaid card ,my account has funds and was already deducted charges for expedited shipping
  • nuchipocho
    nuchipocho Member Posts: 3
    i can understand with the pandemic it must not be easy but the customer care service is really slow and we need our balances inorder to run our businesses effectively.
  • nuchipocho
    nuchipocho Member Posts: 3
    my support center Ticket # 200728-027477 thread is full with messages but no reply i even sent the required documents but response yet. please help me