pending payment 1 day canceled payment by payoneer WHY????!!!

shoffan21shoffan21 Posts: 13Member ✭✭

SOME ONE I NEED HELP PLEASE!!!! I LOST MY MONEY 4.930 USD BECAUSE PAYONEER CANCELED MY PAYMENT IN 1 DAY BEFORE I FINISHED UPLOAD MY DATA,, OH MY GOD THIS IS SO SAD FOR ME AND MY FAMILY,,, IF YOU KNOW THIS MONEY ITS VERRY BIG IN MY COUNTRY FOR MY LIFE AND MY FAMILY!!
I CAN'T SEE LIVE CHAT IN MY ACCOUNT,, I DONT KNOW WHY PAYONEER,,,, OH MY GOD,,,

Comments

  • KazPayoneerKazPayoneer Posts: 1,346Confirm Email, Member, Administrator ✭✭✭✭✭✭✭

    Hi @shoffan21,

    Sorry to hear about this payment being cancelled. There are many reasons why we may need to return payments. The most common instance upon my experience is based on the fact that our team may require additional information to verify the payment first before it can be accepted. It is important to provide this information to prevent the payment from being removed.

    If you need to know the specific reason relating to your account, kindly send me a private message with your account information and I'd be glad to advise you otherwise. I am unable to disclose information about your account in the public forum.

    Thanks!

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