Transferring funds from the old expired card to the new one.

MainulDip
MainulDip Member Posts: 1 ✭
in Ask The Community
Hello,

I'm having trouble with my Payoneer prepaid cards.

In June of 2019, my old Payoneer Prepaid card expired, and I ordered a new one. I waited for 4 to 5 weeks and didn't receive it, so I ordered a second one.

However, another 3 to 4 weeks later, I finally received the first one I ordered, there apparently was a delay in the delivery. So I activated it, and it automatically canceled the one I didn't receive yet.

The problem is, my USD balance is still on my old expired card and didn't automatically transfer to my active one.

I contacted the support but failed to resolve the issue. I'm getting automated replay every time or maybe I'm unable to find the right category/subcategory for the issue. I can't access the live chat too.

Can you guys please help me ?

Thank you.

Comments

  • [Deleted User]
    [Deleted User] Posts: 1,302 ✭

    Hi there @MainulDip We do see that your new card was activated already. It could be a technical issue and in that case, you would need to call our support team directly so they can verify your details and move the balance to the relevant non-expired card.

  • robertfy
    robertfy Member Posts: 2 ✭
    I have the same issue, I had an expired card and ordered a new one, the money still on the expired card. Both are on the same currency

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