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I cant add payooner to my fiverr account

gistergram Member Posts: 2
Payooner could verify my account because the card I presented wasn't acceptable, and the customer care graciously helped me to removed the fiverr as a funding source. Now I want to add the fiverr account to a family member's payooner account so that she can help me withdraw the funds, but the link fiverr sent me is not directing me to the payooner website. Divert customer care asked me to contact payooner, and I have sent an email for days but I am getting no reply. Please help me