Account approval is pending

salman123salman123 Member Posts: 10 ✭✭
hi i requested for registration on 6 sep today is 21 sep and my account not approved. i got 2 mails from payoneer is says "Unfortunately, the type of document you sent does not match our request, and we need you to send it again."
and both time i have placed my original NIC document images front and back
please help me!!!
Thanks

Comments

  • Hamza77Hamza77 Member Posts: 6
    Use passport instead they just don't recognize urdu language Cnic...!!
  • salman123salman123 Member Posts: 10 ✭✭
    i know some people whose their payoneer account approved with urdu language CNIC and got payonner card
  • koolbensonkoolbenson Member Posts: 4
    What about if your cnic is in English issued by pakistan embassy outside pakistan?
  • salman123salman123 Member Posts: 10 ✭✭
    Nope!! my cnic is in Urdu Issued by Govt.
  • morgamorga Administrator Posts: 1,616 ✭✭✭✭✭✭

    @salman123 We communicated with our approval team regarding the status of your account. The issue is that the ID you are submitting is insufficient as the quality is poor and unclear. Please submit a clearer copy of your ID or even an alternative ID so long as the copy is clear

  • salman123salman123 Member Posts: 10 ✭✭
    Hey @morga Thank you so much !!
  • salman123salman123 Member Posts: 10 ✭✭
    hey @morga can you please communicate with the approval team now i have submitted the clearer copy of my ID
    I will be very thankful to you!!
  • GianmarcoPayoneerGianmarcoPayoneer Confirm Email, Administrator Posts: 1,000 ✭✭✭✭✭✭✭

    @salman123 Thank you for submitting a clear copy. They have been notified and is under review. Please wait for any updates from them via email.

  • caego11caego11 Member Posts: 7
    i've applied more than a week ago and still no approval email, i also provided an additional information and still no answer and i need the approval for my online work. please i need to understand what's happening cause i am losing so much time.
  • erdiegoanterdiegoant Member Posts: 3
    @GianmarcoPayoneer Hi! I applied my documents on September 4th and there's still no answer and I'm in need for approval to get my payments, please. Greetings!
  • morgamorga Administrator Posts: 1,616 ✭✭✭✭✭✭

    @caego11 We can see that your account has already been approved on 5/28/19
    We resent you the confirmation email in case you missed it

  • morgamorga Administrator Posts: 1,616 ✭✭✭✭✭✭

    @erdiegoant Your account has already been approved on 9/29/18
    We resent you the confirmation email as well in case you missed it

  • erdiegoanterdiegoant Member Posts: 3
    @morga In the section "My verified info" in Verification Center there's 2 requirements which i've already submitted, but status doesn't chage from submitted. Does it always stays like that? Or is that not neccesary for receiving payments al withdrawing to my bank account eventually?
  • GianmarcoPayoneerGianmarcoPayoneer Confirm Email, Administrator Posts: 1,000 ✭✭✭✭✭✭✭

    @erdiegoant Although your account is approved, these requirements will eventually be reviewed by our department when you start receiving payments.

  • erdiegoanterdiegoant Member Posts: 3
    @GianmarcoPayoneer ok, thanks!
  • salman123salman123 Member Posts: 10 ✭✭
    @morga thank you so much!! you are amazing....My account has been approved
  • morgamorga Administrator Posts: 1,616 ✭✭✭✭✭✭

    Awesome to hear @salman123 :smile:

This discussion has been closed.