My funds are transfering with null name

arzubagarzubag Posts: 1Member
Hi,

I have withdrawal problem since a month and no one help to me. The problem is that my funds are transferring to the my bank account with a null name and so transfers are refusing by my bank. Only my last 2 transactions were toleranced by my bank and they told after that they will not accept withdrawals with a null name.

I checked my bank details, confirmation and transaction documents, all were correct. I deleted my bank account and i added again. But i got same problem again.

I contacted with Payoneer customer service several times. Some of assistants told me there is no any problem with my informations and problem was because of the my bank. But this is very unreasonable. Some of the assistants too told me that they will research the problem and then they will write me email about the problem. But until today i did not get any email.

I think there is a system error between Payoneer and Payoneer's intermediary bank. I'm aggrieved with this problem and Payoneer dont helps to me.

Answers

  • morgamorga ✭✭✭✭✭✭ Posts: 998Administrator ✭✭✭✭✭✭

    @arzubag Thank you for reaching out to us and we are sorry to hear you have yet to receive your payment. We can see that you chatted with our support team today and that it was transferred to our global payment department for further investigation. We appreciate your patience and cooperation in this matter and hope to get an update soon. Have a wonderful rest of the day!

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