Locked account

MasooraMasoora Posts: 7Member
My account has been locked due to incorrect security answer while withdrawing the money.
Is the money save in the payooner account?
When will my account be enabled again.

Best Answers

  • MasooraMasoora Posts: 7Member
    Accepted Answer
    I got it but did the money that I were withdrawing to my bank at that moment is safe?
    And please let me know how long will it take for the account to unlock and how much time will it take to edit my questions?
  • GianmarcoPayoneerGianmarcoPayoneer Posts: 219Confirm Email, Administrator ✭✭✭✭✭✭✭
    Accepted Answer

    @Masoora Your funds are safe. The reason we ask the security questions is to verify the the withdrawal. If your answered wrong, the funds are still on your account. Now if you are locked out, you can unlock your account by password recovery. To restore your password click here:

    https://login.payoneer.com/forgotpassword

    and follow the instructions. Your username is the email address associated with your account. When your password is updated, your account will automatically open.

  • GianmarcoPayoneerGianmarcoPayoneer Posts: 219Confirm Email, Administrator ✭✭✭✭✭✭✭
    Accepted Answer

    @Masoora Awesome! I am glad everything worked out.

  • MasooraMasoora Posts: 7Member
    Accepted Answer
    Okay thanks alot!

Answers

  • morgamorga Posts: 1,083Administrator ✭✭✭✭✭✭

    Hi there @Masoora Once you log in, you have the option to edit your security question and answers from your Payoneer Account. Please do so before proceeding to withdraw again

  • MasooraMasoora Posts: 7Member
    Thank you so much Gianmarco! I logged into my account and I was happy to see that it was unlocked. Also my funds were save and I made the withdraw readily.
  • MasooraMasoora Posts: 7Member
    Thank you so much for your assistance Sir GianmarcoPayoneer :) I just need to know one more thing!
    After I made the withdrawal it was said that I'll be notified with the confirmation email. Can you please let me know how long will it take?
  • KazPayoneerKazPayoneer Posts: 1,326Confirm Email, Member, Administrator ✭✭✭✭✭✭✭

    Hi there,

    The confirmation e-mail can take up to 24 hours to receive because it indicates that the funds have not been sent yet. When they are sent you will be notified, and you'll receive the transfer in the standard 3-5 business days.

    Please let us know if you need anything more.

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