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Payoneer fund pending for 7 weeks

obruche
obruche Member Posts: 3
I received just 44usd on 1st of August 2019 from a funding source along with a confirmation email from payoneer. The email states that the fund will be returned by September 15th 2019 if it does not reflect on my account. Had some open requirements on my account settings, so I provided the information required. Today is the 25fh day of the month and the fund is still pending. Tried to contact customer care through love chat and I keep getting this message box. What is happening to payoneer?

Transaction I'd : 141139872

Comments

  • [Deleted User]
    [Deleted User] Posts: 1,302

    Hi there @obruche We can see that our team requested more information from you in order to process your payment. Please make sure to reply to their email with the ticket number 190903-001952

  • obruche
    obruche Member Posts: 3
    Hello @morga thank you so much for checking this out. However, no such email was sent by your team at any time. When I saw your replay above, I had to double check my mails, searched for the ticket number and then the word "payoneer". If I could files here I would have sent you screenshot of all the messages I received from payoneer so far. Please look into this again.
  • [Deleted User]
    [Deleted User] Posts: 1,302

    @obruche Our team sent you an email today to assist you :smile: Let us know if you have additional questions or concerns

  • obruche
    obruche Member Posts: 3
    I got the email @morga. The refund precess was initiated on 26st September. However, it is yet to reflect on my funding source account. How long does it normally take to complete a refund. Cos I am fully aware that it takes only few minutes to complete a transfer from a funding source to payoneer and not days.
  • [Deleted User]
    [Deleted User] Posts: 1,302

    @obruche It should take a few business days. If you still do not see it, please raise this issue directly with our support team