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Payment issue

Hello everyone,
I bank transferred $204 from Fiverr on 18 Sep 2019. The transaction was under review (took 2 days). I contacted Payoneer customer support (Live chat) to ask what is the matter. They said that it is normal and your funds will be processed in some time but they did not.

I contacted them again and they said that there is some sort of technical issue going on with my account which they were unable to troubleshoot and she said that we have transferred this issue to our higher department and they are working on it. They asked me not to withdraw any funds through Payoneer until this issue is resolved. And after this chat, they hid my transaction from the transaction history.

I contacted them again after a few days and they said that your payment is transferred back to Fiverr, it was canceled due to unknown reasons.
I contacted Fiverr and asked them, they said that they have not received any payment back from Payoneer.

I contacted Payoneer and sent them the screenshot. A representative soon contacted me and told that they have located my payment and working on it.

I received an email from Payoneer after some days saying that they are going to transfer my payment to my local bank account but they need to verify my bank account (asking my bank documents). I sent them all my bank documents proving my identity and my bank account.

I did not receive any reply in a few days so I contacted them again to ask what is the status of my transaction. A representative replied that the transaction was canceled and returned back to Fiverr (on 20-Sep-19) and you will receive till 10 Oct 19. The previous email was saying another thing and she is saying another thing.

I am stuck with Payoneer. Neither they are processing my previous transaction nor any future one. I am really disappointed with their service. Can anyone help me with this matter? What should I do?

Awaiting earliest responses,


  • 8Ally
    8Ally Member Posts: 5
    Im waiting for payment since September 24, i think there's a problem. Payment days gets worse every month.
  • [Deleted User]
    [Deleted User] Posts: 1,302

    @SahilHaider001 Thank you for reaching out to us! We do see that our team are assisting you with this via chat and email. We appreciate your patience and cooperation in this matter and hope to get an update soon. Have a wonderful rest of the day!

  • [Deleted User]
    [Deleted User] Posts: 1,302

    @8Ally We can see that your payment has already been approved and loaded on 9/24. Let us know if you require further assistance

  • 8Ally
    8Ally Member Posts: 5
    you say it was sent, but I still haven't received a payment from payoneer to my bank account since september 24.
  • GianmarcoPayoneer
    GianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @8Ally We will have someone from customer support contact you shortly, regarding your case.