Wrong Remittance Information Mentioned

Tabish

@morga @Nissim

I had made a transfer in USD to my business bank account with proper description of payment. But my bank received remittance in wrong (Purpose) description. For the reference I have attached MT-103 invoice copy I get from my bank and Payoneer Confirmation of Payment with original actual proper description.

You can see in MT-103 invoice line

70: Remittance Information
/PURP/ CASH WITHDRAWAL TO BANK ACCOUNT

Purpose for payment mentioned in swift message is (CASH WITHDRAWAL TO BANK ACCOUNT) instead my description (9184) Export of Computer Software.

Due to this my bank process this payment in wrong purpose and I get in trouble in future with my taxation department with this little error glitch.

There is two things first maybe Payoneer didn't provide proper purpose or description of Payment to its correspondence bank in my case it's CITIBANK N.A. , Second CITIBANK N.A. didn't mentioned description purpose they get from Payoneer. My friend had a similar problem when he transfer funds in his personal account.

So this is not just case with my single payment. This is a regular exercise done by Payoneer or Correspondence bank Citibank N.A.

Kindly resolve this issue on High Priorities, I need confirmation or assurance from Payoneer that this can't be happen with my future payments, else I can't use Payoneer for my future Payments if they didn't proceed our payments with proper purpose description we mentioned before transfer to our bank account.

Regards,

Tabish Naqvi

Tabish

@morga

If there is any way kindly by default set my future payment process with this purpose of payment

(9182 Software Consultancy Services). Kindly PM me for my company payoneer account information.

Regards,
Tabish Naqvi

Yumna

Hello @Tabish were you able to resolve this? I am having similar problem, can get in touch so we can discuss with you. Payoneer users in Pakistan must connect to solve such problems.

Yumna

@morga @Nissim We would really like to get this resolved, because we are having tax issues. We would like our Payoneer withdrawls to be handles as commercial transactions by receiving bank processed as Software Consultancy Payments (or whatever is mentioned in payment description). Please help and advice how we can resolve this. Thanks.

Tabish

@Yumna said:
Hello @Tabish were you able to resolve this? I am having similar problem, can get in touch so we can discuss with you. Payoneer users in Pakistan must connect to solve such problems.

Hello Yumna,
No I have just made complain here, see what they can do

DanishT

I am also from Pakistan and new user. You are sending the payment through "Withdraw to Bank Account". How about if we add our account in "Pay Make a Payment to Supplier". May be in this process you will be able to resolve this problem.

Tabish

@DanishT said:
I am also from Pakistan and new user. You are sending the payment through "Withdraw to Bank Account". How about if we add our account in "Pay Make a Payment to Supplier". May be in this process you will be able to resolve this problem.

I think this process will be same. I contacted support and they assure me this will never happens again. Let see when I make new transfer the payment come in correct purpose or not. I'll update here once I get payment with correct purpose.