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Local Bank withdraws issue

aleem1
aleem1 Member Posts: 3 ✭
in Payoneer in Pakistan
Hi there, whenever i tried to withdraw funds to my local bank it canceled and refund to my payoneer account after 15 days. i talked many time to your chat agent and every time they asked my to wait our banking team working on this. now its almost 4 month for this problem and now one ready to help their final answer is wait our banking team working and i am surprised with this that no one ready to solve my problem and now i decided to post here so all user can read how bad is payoneer services.

Comments

  • [Deleted User]
    [Deleted User] Posts: 1,302 ✭

    @aleem1 We are sorry to hear this. We do see that our team assisted you and advised via phone call. Let us know if you have additional questions. Have a wonderful day!

  • khurramsinger
    khurramsinger Member Posts: 5 ✭
    Same issue with me payment not recieved in my bank account plsease help payoneer team
  • GianmarcoPayoneer
    GianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @khunrramsinger We will have our support team contact you via email, shortly. We appreciate your patience and understanding.

  • ameerhamza
    ameerhamza Member Posts: 1 ✭
    Same issue with me payment not recieved in my bank account plsease help payoneer team
  • GianmarcoPayoneer
    GianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @ameerhamza Please be advised your were requested to submit documents. Once documents get submitted, they go into review. This can take a few business days to completely review. As soons as there is an update you will be notified via email.

  • GianmarcoPayoneer
    GianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @aleem1 Please understand that, we only process and send the payments to whichever bank account the client registered. We are not responsible if the transfer fails to your bank. It could be that your bank had a change in policies for transfers, however we do not have that information and you will need to contact them. In the meantime, the only solution we can provide is for you to add a new bank account with the correct updated details to reprocess the transfer. In order to do so please follow the steps:

    Sign in to Payoneer.
    From the main menu, go to Settings and choose Bank Accounts.

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