i submitted with the bank and personal information on 24 sep 2019 and its day 8 still no replay

AbdulhamidAbdulhamid Posts: 1Member
i dont know what to do, when i send message from contact us its auto message me on email with this

Dear Abdulhamid Hasan Johar,

Applications for a Payoneer account are usually reviewed within 3 business days.

Furthermore, we can sometimes ask for additional information or documents before we can approve an account. Please check your email to see if you received a request for further information regarding your account application. If you have, please follow the isntructions in that email to proceed with the application process.

Answers

  • morgamorga ✭✭✭✭✭✭ Posts: 998Administrator ✭✭✭✭✭✭

    @Abdulhamid For security reasons, there are things we cannot disclose here in the forum. Please contact our support team directly so they can verify your details and further assist you

  • emerald_liveemerald_live Posts: 2Member
    @morga I'm having the same problem. I submitted bank statement to verify my local bank account up till now no response i've contacted payoneer support still no response it's been over one week. Can you help me out?
  • morgamorga ✭✭✭✭✭✭ Posts: 998Administrator ✭✭✭✭✭✭

    @emerald_live Our team will take a look at the information you submitted and update you accordingly

  • emerald_liveemerald_live Posts: 2Member
    It's been two weeks already, how long does it take your team to respond? meanwhile, can I make a withdrawal before they verify my account?
  • KazPayoneerKazPayoneer ✭✭✭✭✭✭✭ Posts: 1,326Confirm Email, Member, Administrator ✭✭✭✭✭✭✭

    Hello @emerald_live, you can surely make a withdrawal before it is verified. We are sorry that it has taken so long.

This discussion has been closed.