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Why isn't my account approved yet?

mohammed1287 Member Posts: 10 ✭✭
Hi I want to inquire about accepting my payoneer account even though I have sent a passport photo for more than 6 days, my order is still pending.


  • mohammed1287
    mohammed1287 Member Posts: 10 ✭✭
    Customer ID is 33128288
  • [Deleted User]
    [Deleted User] Posts: 1,302

    @mohammed1287 The information you submitted is insufficient as your ID is cropped and the address is incomplete.

    Log in to your Payoneer online My Account
    Click "Settings" and choose "Verified Information" from the dropdown menu
    Open the relevant requirement to find a secure upload window
    Upload the required document
    Click "Submit"

  • Phlep
    Phlep Member Posts: 2
    @ Morgan, can you please check what has been holden my account from being approved. My ID is 34221577. Appreciate the assistance.
  • [Deleted User]
    [Deleted User] Posts: 1,302

    Hi there @Phlep We can see that the information requested was provided shortly before the weekend. Please allow 3-5 business days for our team to review your application and update you via email accordingly.