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Prepaid card Issue

aati707
aati707 Member Posts: 2 ✭
in Ask The Community
Hi all,

I have been facing a problem with currency management. I want a USD currency option rather to have a prepaid card option. The prepaid card has been expired in 18 and can't re-order new card because I don't have/know14 digits of my previous prepaid card as I have never received it in past. I can't make a request payment in USD currency that was troubling me in my payment receipts. Whether can I have a USD currency option or no option except ordering the prepaid card that I don't want.
I have emailed payoneer support but my issue has not been resolved till now nor I have received any reply regarding this. Please let me know what should I do to resolve these problems??

Thank you

Comments

  • [Deleted User]
    [Deleted User] Posts: 1,302 ✭

    Hi there @aati707 You should see at the top of the page in your Payoneer account a message advising you that your card is about to expire. Click on the message and follow the on-screen instructions to request a new card. If you do not see the message or if you are having difficulty utilizing it, please contact our support center directly via phone, chat or email so an agent can assist you in manually ordering you a new replacement card.

  • aati707
    aati707 Member Posts: 2 ✭
    What if I don't want a prepaid card. I just want a USD currency option. Is that possible?
  • [Deleted User]
    [Deleted User] Posts: 1,302 ✭

    @aati707 You have a card registration so you would need a card to access your earnings

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