Why my account is still in review?

jelakienjelakien Member Posts: 3
Hi Payoneer Community/Support,

I've submitted the required details/data yet my account is still in review. It's been a week since I've submitted it. (Sept 25)
I'm not receiving any email also if there's other details needed.
My ID is already approved and the business profile is still not approved.


  • jelakienjelakien Member Posts: 3
    Customer ID 30456966
  • morgamorga Administrator Posts: 1,616 ✭✭✭✭✭✭

    Hi there @jelakien We can see that this was transferred to our approval team shortly before the weekend. Please allow 3-5 business days for them to finish reviewing the information you submitted and update you accordingly on the status of your account

  • joseph80joseph80 Member Posts: 2
    Hello, I opened an account on 30th September and up till date, 9th October, my bank account still reads "action required". But when I go to verification center it reads "no open requirements". Please what is delaying the approval of my bank account? Thanks.
  • joseph80joseph80 Member Posts: 2
    Please concerning the question I asked, this is my ID 34178754. Thanks
  • morgamorga Administrator Posts: 1,616 ✭✭✭✭✭✭

    @joseph80 We can see that more information was requested on 10/03 and that it was provided. Please note that the review process is 3-5 business days not including the weekends. We appreciate your patience and cooperation in this matter and hope to get an update soon. Have a wonderful rest of the day!

This discussion has been closed.