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Customer support has failed to assist me in every possible way. I'm extremely frustrated.

Skamurai
Skamurai Member Posts: 1 ✭
in Ask The Community
Customer support has taken over 3 weeks to respond toy emails. When they finally responded, they just sent the exact same automated email from the first time. My problem is that I am traveling in SE Asia and Payoneer insists that I'm living in Thailand! I live in NEW ZEALAND, as I have clearly explained in emails AND after waiting for 2 hours to talk with a live support agent (who offered no help). I have money that has been sent to the account, which is now frozen, and I have no idea of that money will be completely lost now. Please, this is an extremely easy situation to fix, I have sent photos of my driver's license, my residential address, etc. then my issue was not even read by an agent, and I was just replied to by a robot! So disappointed with this company. 😡 How much longer am I going to have to wait...

Comments

  • [Deleted User]
    [Deleted User] Posts: 1,302 ✭

    @Skamurai We are sincerely sorry to hear of your frustration with the approval process. We do see that our team requested for a full residential address and that you submitted it on October 6th. Please allow 3-5 business days for our team to review the information you submitted and update you on the status of your account. We appreciate your patience and cooperation in this matter and hope to get an update soon. Have a wonderful rest of the day!

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