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My payoneer experience

milb
milb Member Posts: 1 ✭
in Ask The Community
Hello all,

I wasn't sure where to post so I'll do it here, of course, moderators can move this thread if there is better place. Anyway, i've been using payoneer for a long time, always had a USD card and everything worked fine. However, a few months ago my card expired ( i didn't get any notification about that ), but that was ok, i just order a new one. I noticed it was EUR currency but i had no choice between currencies so I accepted and order the card, was sure that i would be able to convert USD and use funds with that card but... As always I received a payment in USD and it showed up on my old expired card and cannot be used, ofc i can't convert the money because i just have GBP - EUR and vice versa, no USD option!

I didn't know that I need a different card for every currency so what is the purpose of " manage currencies " option? If we need different cards ( you should make that clear ) why we can't choose before ordering?

I still can't order USD card so I had to contact support and they do that for me. Now I have to wait ~20 days until I get my new card and then i can use the money. That's very frivolous for a company like Payoneer.

I didn't want to talk about this with customer support because they have nothing to do with but I really feel cheated and wanted to share this with other users coz many of us are freelancers and sometimes we are in transit and need our money as fast as possible.

thumbs down payoneer.

Comments

  • GianmarcoPayoneer
    GianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @milb We are sorry you have experienced such inconvenience. Our manage currencies option works when all balance and cards are active and not expired. If the card in which you are to receive your payments is expired, the service would not work. Please be also advised that our card shipping times through regular mail can be anywhere from 10 to 28 business days. This is dependent on the location of where the card is being sent and the shipping method in which is used.

    We thank you for leaving an honest feedback of our services, and rest assured it will be communicated to our internal teams. This will ensure for a better quality assistance to our clients.

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