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Payoneer transaction is pending

rubab_mirza
rubab_mirza Member Posts: 4 ✭
in Ask The Community
I transferred my money from my fiverr account to payoneer and after workings days there was all zero on my fiverr account and the transaction which I did is still pending on payoneer it’s been more then a month my transaction is still pending

Answers

  • GianmarcoPayoneer
    GianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @rubab_mirza We do apologize for this inconvenience you are experiencing. So generally speaking, if there is a payment that is pending it usually because our team needs more information from the client. To make sure you submitted all the requested documents, please go to your account ---> settings --> verification center --> submit any requested docs of you.

  • rubab_mirza
    rubab_mirza Member Posts: 4 ✭
    There’s no requested docs but my transaction is pending can you help me in that??
  • GianmarcoPayoneer
    GianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @rubab_mirza Could you please send an email to our support team via the link provided:

    https://payoneer.custhelp.com/app/ask/l_id/1

    Once you do, please reply back to us with the reference number.

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