"We don’t support that file type." on "Verification Center"

mjuncosmjuncos Member Posts: 2
Hi all, getting "We don’t support that file type." when I try to upload my ID or passport picture, I tried jpg, png, gif and pdf. All lighter than 20mg.
My payment is blocked due this.


  • GianmarcoPayoneerGianmarcoPayoneer Confirm Email, Administrator Posts: 1,431 ✭✭✭✭✭✭✭

    @mjuncos We have been experiencing some technical difficulties with clients submitting requested documents. We advise as a temporary solution, upload any requested documents to our support team via email.


    Once you do, please reply back with the reference number, so we can take a look at it.

  • mjuncosmjuncos Member Posts: 2
    can you provide the support team email address?

    BTW using this https://payoneer.custhelp.com/app/ask/l_id/1 i am getting a similar error when I want to attach the file:
    There was a problem with the request and the action could not be completed.
  • morgamorga Administrator Posts: 1,616 ✭✭✭✭✭✭

    @mjuncos The option to send a message is in the link provided above- the message goes directly to the customer support inbox

This discussion has been closed.