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I can't upload government-issued id file in verification center

wmr30 Member Posts: 1
Every time i try to select the an id file in the account verification menu it always say "We don’t support that file type." even though the file that I selected is a .png file. I've tried .jpg and .pdf file too and try it in chrome, edge, and firefox but still encountering the same problem. Please help !


  • [Deleted User]
    [Deleted User] Posts: 1,302

    Hi there @wmr30 We advise you to try doing this from a computer and not a phone. If it still does not work, you can also submit the requested information in this link

  • rendhon
    rendhon Member Posts: 2
    I am experiencing the same problem. I am using a computer with different browser but still no luck.
    Is this solve? @wmr30?
  • [Deleted User]
    [Deleted User] Posts: 1,302

    @rendhon We can see that the document was submitted successfully today and that it was transferred to our payment approval team for further review. Have a wonderful day!

This discussion has been closed.