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Will someone deal with my problem?

8Ally
8Ally Member Posts: 5 ✭
in Ask The Community
The money I sent to my bank account on September 24 has not yet arrived. When I contacted Payoneer support said my money was sent however, my bank said the money did not come. Payoneer sent me Confirmation of Bank Transfer document. Payoneer support asked me for an approved ID picture, I sent it, but I don't know how many months later it will be approved. The passport I sent on November 2, 2018 was not approved and I do not even know about it. The money I receive regularly every month hasn't gone to bed this month and I have to pay the bills. I don't understand what Payoneer is trying to do but hopefully the support team can work a bit more reliable.

Comments

  • KazPayoneer
    KazPayoneer Confirm Email, Member, Administrator Posts: 1,559 ✭✭✭✭✭✭✭

    Hello there,

    We are very sorry to hear about the delayed bank transfer payment. When a transfer is delayed there is an investigation that we undertake with our bank and processor. This usually takes several days to get an update from them. But we will have an update on your particular case sooner than later. Sorry for the delays.

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