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Valid Government ID card issue

alexshakhov Member Posts: 1

Yesterday after I requested payment, I received the information that I have to verify my account. In order to do that I have to provide Payoneer with my valid government ID.

I am originally Ukrainian and have moved to Poland four years ago and have been living here since 2016. The first account I created was the Ukrainian one but when I needed to order the new Payoneer card, I found out that there is no chance to choose Poland as a country of card destination since the profile is Ukrainian one.

Then I was told by the customer support that I have to re-create an account but put Poland as a country of registration. Since I've been living in Poland for already four years, I have done that and successfully received the card, confirming my Polish residence.

When today I was asked to provide a valid government ID card, I took a photo of it and sent it to you. But unfortunately, my ID card has recently been expired (on 18 of September 2019) and the new one has not been issued yet.

At this stage, I faced the problems, because I don't have any other Polish ID card or the Driving License. I have a lot of different Polish documents, like the number of government taxpayer, the work contract, the apartment rental agreement, many bank statements, and five (or six) polish bank accounts, and many other documents which proof my polish residence, but unfortunately, I currently don't have a valid ID card.

I have contacted customer support (I'd been waiting for being connected for 1:31h) and the customer representative told me that there is no chance to use Payoneer account until it's not verified, but since I don't have a valid ID card it couldn't be verified.

Please advise how best to proceed.
Thank you,


  • KazPayoneer
    KazPayoneer Confirm Email, Member, Administrator Posts: 1,559 ✭✭✭✭✭✭✭

    Hi there,

    Thank you for your detailed description of the issue you are having.

    The unfortunate part is that you will definitely need a valid and unexpired government ID. Due to some pretty strict regulations that we have to adhere to we can't make an exception on accepting documents hat are not expired. Everything would need to be up to date and valid.

    Please do what you can to obtain an updated ID so that you can continue using your Payoneer account without any issues.

    Thank you!

This discussion has been closed.