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An alternative ID for verification

amyliajane Member Posts: 2
Hello, please i need help in this regard.
So i uploaded my passport for verification but it was rejected because it's expired. It literately takes up to 8 months for another to be issued. However, i do have a National Identity Slip, also issued by the govt. I have attached that and sent through customer support while also explaining the length of time it will take to have another passport issued.
Kindly help @KazPayoneer
Reference for inquiry is #191010-005693
Customer ID 34273388


  • [Deleted User]
    [Deleted User] Posts: 1,302

    @amyliajane Hi there. We do see that the ID you provided was not approved as it is expired. Unfortunately in order to proceed we need a valid government issued photo ID such as passport, national ID, driver license. Once you have this, please upload it as advised

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