I have been waiting for a Payoneer account for 2 months

VompuVompu Member Posts: 5
Good day,

I'm trying to open a Payoneer account for my company in the UK. I opened my account on 15.Aug.2019

Finally, they have requested me Business Details Questionnaire on 12.Sep.2019. I sent the requested information on the same day.

I had conversations with Live Chat. After conversation; the approval department will inform you within 2 days, but there is no action.

What exactly is waiting for approval? Can you report me anything missing for approval? Is it a normal process for waiting 1-2 months for completing formalities?

I will be grateful if you could help me.


Customer ID 33239887

Livechat conversations;
Reference Number: 190919-008676
Reference Number: 190926-008789


  • GianmarcoPayoneerGianmarcoPayoneer Confirm Email, Administrator Posts: 1,431 ✭✭✭✭✭✭✭

    @Vompu We do apologize that this has been a long process. Normally this should have not taken this long. However, our accounts team are currently experiencing a large amount of inquiries, which is causing a delay in the review process. We ask you to kindly wait for any updates via email as it's already sent under high priority. We appreciate your patience and understanding.

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