Thank you for visiting our Community Forum. For anything community-related please visit our SMB Network (https://www.payoneer.com/community/) or Resource Hub (https://www.payoneer.com/resources/). For support inquiries please visit http://paynr.co/ask.

My account is Cancelled

Skydiox
Skydiox Member Posts: 5 ✭
in Ask The Community
Hey,

I've have my payoneer account since 2013 , didn't use it much at that time but I've recently got a job and they payment method was payoneer card. So I've got my first payment and when I try to withdraw my money it tells me : *Your account is cancelled, please call customer support* and I can't proceed after that.

My question is how to reopen my account , I've tried to send a message to the support but no answers so far.

Comments

  • [Deleted User]
    [Deleted User] Posts: 1,302 ✭

    @Skydiox We can see our team assisted you already via chat

  • kimenyi
    kimenyi Member Posts: 1 ✭
    Hello @morga I have the same issue with @Skydiox . I received payment yesterday but they have told me my account is canceled and when I tried to send message to support instead I got auto reply. ... I think you can check my issue as well
  • LauraPayoneer
    LauraPayoneer Confirm Email, Member, Administrator, Moderator Posts: 716 ✭✭✭✭✭✭✭

    Hi @kimenyi. The payment is pending because you don't have a valid USD card. Please contact our Support Center and request to order a new card.

This discussion has been closed.

Categories