Any way to dispute the services not rendered?

atkachatkach Posts: 1Member
In August 2019 I paid a Payoneer customer using my bank account for a software product. The software was not delivered yet to me, and the supplier is not responding to my emails.

Do I have any dispute rights through Payoneer? Will Payoneer help me get my money back?

The reason I'm asking is that I was unable to find a claims processing page anywhere on the Payoneer's website.

All advice is greatly appreciated.

Comments

  • morgamorga Posts: 1,462Administrator ✭✭✭✭✭✭

    Hi there @atkach We are sorry to hear this. We have a dedicated chargeback team that deals with exactly such cases. Please contact our support team directly for security reasons and raise this matter with them and they will assist you with the dispute process

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