Why

rooftopmostar

Good morning. I need your help. I've been trying to get some answers for 7 days now, and every day is unsuccessful. :( I have one problem. I paid the money to the recipient's mail, but they didn't arrive.The payment is listed ad '' non-current payments ''. He told me that I needed to contact the payoneer support team and that you will agree to resolve it.
Please direct me what to do. Thank you very much.

[Deleted User]

@rooftopmostar Hi there, what is the payment ID that you are referring to please?

rooftopmostar

me:Nikolina Galic
recipient Dmitry Kolesnikov
Transaction ID
153664718
payment is at the stage of 'upcoming payments'

GianmarcoPayoneer

@rooftopmostar The recipient of this payment needs to contact our support team as they need to submit some information in order for them to receive payments. They can use the link below to contact our support team:
https://payoneer.custhelp.com/app/Contact_us