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Bank Withdrawal Not Received After 8 Days and no reply from the Customer Service!

ThomasSWenk Member Posts: 3
I withdraw my money to the same account as usual, and it took 8 BUSINESS DAYS to receive a message that it was refunded. I contacted the Customer Service after 5 business days, but no one replied to me! Now I have to do it again and wait even more!

I do this process EVERY MONTH to the SAME bank account. Why did this happen? Why it took 8 Business to inform me about that??