Payoneer is holding up my payments unreasonably

SergejsSergejs Posts: 1Member
Payoneer is always making up a reason to hold my money for a couple of weeks from which it is earning interest. I have completed numerous verifications now and so far, the further verification requests are spurious and nothing more but an excuse to delay the payments. I will be referring this to the Financial Conduct Authority to ascertain the legality of such spurious verification procedures and whether it is legal to collect interest rates in such a manner. The customer service is appalling, the staff are rude and unhelpful. Would not recommend Payoneer.

Comments

  • morgamorga Posts: 1,462Administrator ✭✭✭✭✭✭

    @Sergejs We are sorry to hear of your frustration with the approval process of payments. Please note that as a regulated US company and online service, Payoneer must comply with the rules and regulations imposed by the US government, MasterCard®, and our banks. In doing so, Payoneer account holders may be required to submit specific documentation that will assist us in ensuring the safety and security of all transactions done via Payoneer.

    Please note that we strictly comply with KYC, OFAC, AML, and the requirements of the Bank Secrecy Act (BSA), and we are also certified at a Payment Card Industry (PCI) Level 1 Data Security Standard.

    We appreciate your patience and cooperation, you should expect an update very soon

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