I am not able to Access my USD Balance

aqeelsial

Hi,

I created Payoneer account a few years back an ordered card also but didn't used the account. My card was expired around a year ago. Now I re-activated my account and also transferred 198 USD from Upwork. Now I can see my USD Balance. But I am not only able to order New USD Card but also cannot convert this available balance to either EUR or other currency. I am also not able to transfer this balance to my local account. Please guide me in this matter as I have to make an urgent payment.

Thanks

[Deleted User]

@aqeelsial Your card expired so you will need to reach out to our support team so they can assist you in issuing a new USD card so that you can access your new payment

aqeelsial

@morga Thank you for the response. I already submitted the support ticket but as soon as I submits it, it's status turned to resolved and I receive and automatic response email. Nothing else

[Deleted User]

@aqeelsial Have you tried reaching out to our team via phone?

Joelkonse

Customer ID is 15768998.
Hi, i received my first Payoneer payment into my USD balance but my USD balance does not display when i try to make a withdrawal. I can only see EUR & GBP and i have nothing in there. What am i suppose to do.

LauraPayoneer

Hi @Joelkonse. Your account is a card-based account, so having an active card is crucial towards accessing any funds that you receive. We can see in the system that your card was not activated yet.