I am not able to Access my USD Balance

aqeelsial
aqeelsial Member Posts: 2 ✭
in Ask The Community
Hi,

I created Payoneer account a few years back an ordered card also but didn't used the account. My card was expired around a year ago. Now I re-activated my account and also transferred 198 USD from Upwork. Now I can see my USD Balance. But I am not only able to order New USD Card but also cannot convert this available balance to either EUR or other currency. I am also not able to transfer this balance to my local account. Please guide me in this matter as I have to make an urgent payment.

Thanks

Best Answer

Answers

  • aqeelsial
    aqeelsial Member Posts: 2 ✭
    @morga Thank you for the response. I already submitted the support ticket but as soon as I submits it, it's status turned to resolved and I receive and automatic response email. Nothing else
  • [Deleted User]
    [Deleted User] Posts: 1,302 ✭

    @aqeelsial Have you tried reaching out to our team via phone?

  • Joelkonse
    Joelkonse Member Posts: 1 ✭
    Customer ID is 15768998.
    Hi, i received my first Payoneer payment into my USD balance but my USD balance does not display when i try to make a withdrawal. I can only see EUR & GBP and i have nothing in there. What am i suppose to do.
  • LauraPayoneer
    LauraPayoneer Confirm Email, Member, Administrator, Moderator Posts: 716 ✭✭✭✭✭✭✭

    Hi @Joelkonse. Your account is a card-based account, so having an active card is crucial towards accessing any funds that you receive. We can see in the system that your card was not activated yet.

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