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I am not able to Access my USD Balance

aqeelsial
aqeelsial Member Posts: 2 ✭
in Ask The Community
Hi,

I created Payoneer account a few years back an ordered card also but didn't used the account. My card was expired around a year ago. Now I re-activated my account and also transferred 198 USD from Upwork. Now I can see my USD Balance. But I am not only able to order New USD Card but also cannot convert this available balance to either EUR or other currency. I am also not able to transfer this balance to my local account. Please guide me in this matter as I have to make an urgent payment.

Thanks

Best Answer

Answers

  • aqeelsial
    aqeelsial Member Posts: 2 ✭
    @morga Thank you for the response. I already submitted the support ticket but as soon as I submits it, it's status turned to resolved and I receive and automatic response email. Nothing else
  • [Deleted User]
    [Deleted User] Posts: 1,302 ✭

    @aqeelsial Have you tried reaching out to our team via phone?

  • Joelkonse
    Joelkonse Member Posts: 1 ✭
    Customer ID is 15768998.
    Hi, i received my first Payoneer payment into my USD balance but my USD balance does not display when i try to make a withdrawal. I can only see EUR & GBP and i have nothing in there. What am i suppose to do.
  • LauraPayoneer
    LauraPayoneer Confirm Email, Member, Administrator, Moderator Posts: 716 ✭✭✭✭✭✭✭

    Hi @Joelkonse. Your account is a card-based account, so having an active card is crucial towards accessing any funds that you receive. We can see in the system that your card was not activated yet.

This discussion has been closed.

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