Your account access appears to be restricted

hello , please i have an issu with my account , when i try to reset my password it show me that Your account access appears to be restricted i send email to support but no replay from them , & i can't access to live chat how can i fix it
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Hi there @hazemugg Since this has to do with log in access, please reach out to our support team directly by calling them for further assistance
You would have to call. Sadly this would be the only option.