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Funds withdrawal not received over 1 week (5 business days)

Keraitam Member Posts: 3
edited October 2019 in Ask The Community
I would like to know why I haven't received my funds until now? It's been 5 business days already!
Perhaps it could be an acceptable period of time for a transaction with a small amount of money, When I have contacted you on Live chat, you said it's an issue with the third-party processor, wait 3-4 business days for the investigation results. Ok, no problem I may believe you, but this delay who will pay for it? You have received my money 15-16 of Oct. and since this date, it's under review!!! it's Oct. 23 now and I should wait 3-4 days for your investigation results, If it's not my fault; why it's me who must pay his time?
You guys do not show any respect for your customers, delays for keeping the money small or big amounts is the way that most business can grow, I know that, but that's beyond customers' patience!
What will compensate for this delay? your customer service is only being nice and copy/paste replies for nothing, no solutions after all!
Please advise in my situation what to do? and who will pay for this time? me?
Mohamed Keraitam


  • [Deleted User]
    [Deleted User] Posts: 1,302

    @Keraitam Thank you for reaching out to us. First of all, we are sorry to hear that your withdrawal is delayed. Sometimes this happens but we have a dedicated team looking into this for you as we speak. We assure you that you will receive an update on the status of your withdrawal very soon. Again, we sincerely apologize for the inconvenience this has caused you. If you have any further questions, don't hesitate to contact us or our team directly

  • [Deleted User]
    [Deleted User] Posts: 1,302

    @justin2580 We replied to you on a separate thread to assist you

This discussion has been closed.