why my payoneer have not confirmed although i add all information required ?

ghada999ghada999 Member Posts: 7
Hello, this ghada from jordan I have already registered in payoneer about nine days and my account still not confirmed ,when registered account i have received email to add additional information needed so i have add all required info included my national ID both side , and still appeard account is under revise &not confirmed yet
customer ID:34414521

so I have add everything needed from my end ,why not confirmed ,,need advice

best regards

Comments

  • [Deleted User][Deleted User] Posts: 1,302

    Hi there @ghada999 We communicated with our team regarding the status of your account. Unfortunately it could not be approved as the ID you submitted was cropped and unclear. Furthermore we need a full residential address and also for you to confirm the bank owner's name.
    Log in to your Payoneer online My Account
    Click "Settings" and choose "Verified Information" from the dropdown menu
    Open the relevant requirement to find a secure upload window
    Upload the required document
    Click "Submit"

  • ghada999ghada999 Member Posts: 7
    thanks, I have submit all the information again since 27-10 ,,,still need to confirm
  • [Deleted User][Deleted User] Posts: 1,302

    @ghada999 Awesome, please allow 3-5 business days for our team to complete their review and update you

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