Afraid about accout varification
UzzalRobiul
Member Posts: 2 ✭
I am new in payoneer community. I opened a payoneer accout before 6 month ago and also submitted my varification documents. But unfortunately when I created this accout, I put my nichname in the payoneer user name which is matches 50% with my passport which I submitted to varify. Now my question is, my payoneer account will be approve or not?
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Hi there,
We're not really able to approve accounts with this much of a name difference so you will most likely need to create a new account using the correct information. You can also wait for the approvals team to give a final decision on this, but in most cases, the name has to always be 100% matching with your official documents, and cannot be changed (unless there is some type of life-changing event such as marriage, divorce, death, adoption, or other legal name change).
Please let us know if you have any other questions.