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What is wrong with support team!?

I have a problem with my Payoneer account, it's an old account just logged in lately and I found that the card has been blocked due to the card is expired.
And cannot add my local bank account to Payoneer. it said that I have to contact support I've opened a ticket for more than 5 days but no hope. I opened another ticket with no hope. Opening a ticket is like sending mail to the sea. So please is there a free option like an app or a service to call Payoneer support for free I tried to use skype it said that I had to charge to use it --'. I'm getting a payment into my Payoneer account it's not issued yet but I'm not sure is the account is willing to work or I will just get the payment blocked into this account and freeze there :/.
I believe there's a live chat option but if I tried it. It said that my request is canceled! What is wrong with the support!?


  • elvia
    elvia Member Posts: 1
    The support team has not replied to me neither in about two weeks. I requested my prepaid card to be deliveried by DHL/FedX on 10/15/2019, I have sent more emails but I haven't received replied. I have tried chatting, I wait for hours but I have never been attended.

    I want to use DHL/FedX for shipping. Reference number for this inquiry: 191015-014967
    My client number is 32973066

    If there is a support team member here, could you please help to let me know when I will get my prepaid card by DHL/FedX?
  • [Deleted User]
    [Deleted User] Posts: 1,302

    @yoxvoxik Hi there, we replied to you via separate thread to assist you

  • [Deleted User]
    [Deleted User] Posts: 1,302

    @elvia Please note that you need to have at least $40 on your balance for us to issue you a card via DHL. Once you have sufficient funds, please let us know

This discussion has been closed.