Thank you for visiting our Community Forum. For anything community-related please visit our SMB Network (https://www.payoneer.com/community/) or Resource Hub (https://www.payoneer.com/resources/). For support inquiries please visit http://paynr.co/ask.
What is wrong with support team!?

yoxvoxik
Member Posts: 4 ✭
I have a problem with my Payoneer account, it's an old account just logged in lately and I found that the card has been blocked due to the card is expired.
And cannot add my local bank account to Payoneer. it said that I have to contact support I've opened a ticket for more than 5 days but no hope. I opened another ticket with no hope. Opening a ticket is like sending mail to the sea. So please is there a free option like an app or a service to call Payoneer support for free I tried to use skype it said that I had to charge to use it --'. I'm getting a payment into my Payoneer account it's not issued yet but I'm not sure is the account is willing to work or I will just get the payment blocked into this account and freeze there :/.
I believe there's a live chat option but if I tried it. It said that my request is canceled! What is wrong with the support!?
And cannot add my local bank account to Payoneer. it said that I have to contact support I've opened a ticket for more than 5 days but no hope. I opened another ticket with no hope. Opening a ticket is like sending mail to the sea. So please is there a free option like an app or a service to call Payoneer support for free I tried to use skype it said that I had to charge to use it --'. I'm getting a payment into my Payoneer account it's not issued yet but I'm not sure is the account is willing to work or I will just get the payment blocked into this account and freeze there :/.
I believe there's a live chat option but if I tried it. It said that my request is canceled! What is wrong with the support!?
1
Comments
-
The support team has not replied to me neither in about two weeks. I requested my prepaid card to be deliveried by DHL/FedX on 10/15/2019, I have sent more emails but I haven't received replied. I have tried chatting, I wait for hours but I have never been attended.
I want to use DHL/FedX for shipping. Reference number for this inquiry: 191015-014967
My client number is 32973066
If there is a support team member here, could you please help to let me know when I will get my prepaid card by DHL/FedX?0 -
@yoxvoxik Hi there, we replied to you via separate thread to assist you
1 -
@elvia Please note that you need to have at least $40 on your balance for us to issue you a card via DHL. Once you have sufficient funds, please let us know
0
This discussion has been closed.

Categories
- All Categories
- 2.6K Getting Started
- 27 Read Before Posting
- 2.5K Meet and Greet
- 16.4K Official Support Community
- 18 News and Announcements
- 2K Popular Questions and Tips
- 14.1K Ask The Community
- 3 Our Products
- 132 Payoneer Mobile App
- 1K Industry Discussions
- 754 Freelancers
- 122 Affiliates
- 163 eCommerce and Online Selling
- 2.4K Local Communities
- 899 Payoneer in Bangladesh
- 376 Payoneer in India
- 1.2K Payoneer in Pakistan
- 14 Payoneer Mobilizers- Events and Meetups