Can't Upload file in Verification Center
rendhon
Member Posts: 2 ✭
I am about to upload my contract file in the Verification Center because it is required for my payment to be processed. Now, when I tried uploading pdf files It is returning this error "We don’t support that file type.
Supported file types include ."
Here's a video clip. https://www.screencast.com/t/1TmBhCibfD
Is this a bug? Did I use it wrong?
Please help me!
Thanks.
Supported file types include ."
Here's a video clip. https://www.screencast.com/t/1TmBhCibfD
Is this a bug? Did I use it wrong?
Please help me!
Thanks.
1
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Comments
@rendhon We can see your document was uploaded successfully today and was transferred to our approval team for further review. Have a great day!
I cannot upload my ID too.
It says error regarding the format, but the format is jpg.
It's same error.
The format is jpg or pdf.
Hi folks, this is a bug in our system. As an alternative, you can upload documents and send them to our support team, as part of a support ticket.