Can't Upload file in Verification Center

rendhon

I am about to upload my contract file in the Verification Center because it is required for my payment to be processed. Now, when I tried uploading pdf files It is returning this error "We don’t support that file type.
Supported file types include ."

Here's a video clip. https://www.screencast.com/t/1TmBhCibfD

Is this a bug? Did I use it wrong?
Please help me!
Thanks.

morga

@rendhon We can see your document was uploaded successfully today and was transferred to our approval team for further review. Have a great day!

dominikfreund

Hi,
I cannot upload my ID too.
It says error regarding the format, but the format is jpg.

SUPERSTARMAN

I cannot upload my ID too.
It's same error.
The format is jpg or pdf.

lightningprince13

Same here, I keep getting the error message, file type not supported

KazPayoneer

Hi folks, this is a bug in our system. As an alternative, you can upload documents and send them to our support team, as part of a support ticket.