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Can't Upload file in Verification Center

rendhon Member Posts: 2
edited October 2019 in Ask The Community
I am about to upload my contract file in the Verification Center because it is required for my payment to be processed. Now, when I tried uploading pdf files It is returning this error "We don’t support that file type.
Supported file types include ."

Here's a video clip.

Is this a bug? Did I use it wrong?
Please help me!


  • [Deleted User]
    [Deleted User] Posts: 1,302

    @rendhon We can see your document was uploaded successfully today and was transferred to our approval team for further review. Have a great day!

  • dominikfreund
    dominikfreund Member Posts: 1
    I cannot upload my ID too.
    It says error regarding the format, but the format is jpg.
    SUPERSTARMAN Member Posts: 1
    I cannot upload my ID too.
    It's same error.
    The format is jpg or pdf.
  • lightningprince13
    lightningprince13 Member Posts: 1
    Same here, I keep getting the error message, file type not supported
  • KazPayoneer
    KazPayoneer Confirm Email, Member, Administrator Posts: 1,559 ✭✭✭✭✭✭✭
    edited October 2019

    Hi folks, this is a bug in our system. As an alternative, you can upload documents and send them to our support team, as part of a support ticket.

This discussion has been closed.