Payment from client is pending.

techgarlictechgarlic Member Posts: 2
edited October 2019 in Ask The Community
I have registered a payoneer account 10 day ago. Than I have submitted my documents. Some of my document are already approved. Payoneer then send me a mail saying now i can receive payment from my clients . Then i have sent a payment link to my client to pay and the client made the payment on 24th October. But the payment is still pending. Payoneer asked for "URL connecting you to site" and i have submitted the url. But I have got the status "Not approved" and i don't know why. I have all the legal documents and i am the owner of the software for which i am receiving payment from clients. My clients are already panicked because the payment is taking too much time. What should i do now? Is there any way to make those verification faster?

My customer Id : 34479664


  • [Deleted User][Deleted User] Posts: 1,302

    @techgarlic Thank you for reaching out! We do see that more information was requested yesterday and that it was provided on the same day. Please allow 1-2 business days for our payment approval team to review the URL your submitted as well as update you via email on the status of your payment. We appreciate your patience and cooperation in this matter and hope to get an update soon. Have a wonderful rest of the day!

  • techgarlictechgarlic Member Posts: 2
    My previous submitted url status show "Not approved". Can you please tell me the reason?
  • [Deleted User][Deleted User] Posts: 1,302

    @techgarlic Sorry we cannot disclose that here, we advise you to communicate with our support team directly for more information

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